Alex Health Jewelry® - Shipping Information
Most orders will ship in 1-2 business days. Saturday and Sunday are not business days. Certain custom creations do take longer. We do not inflate shipping costs or add handling fees for profit.
We use USPS for our normal domestic shipping. USPS Priority shipping is also available, currently about $7.90, if you need an item quicker. Overnight is also available, at more expense.
We do ship internationally using the United States Postal System (USPS). Faster FedEx/DHL/UPS is available for higher fees.
To calculate shipping to your location: use Philadelphia, PA (USA) as a quick reference. All international shipping goes thru the Philadelphia region sort center.
Our free ship policy: single time purchases total more that $35 USD will ship free USPS to Domestic USA locations. This special offer may be rescinded at any time. International orders and certain Territories addresses ship with the purchaser responsible for shipping costs. Sorry, no free shipping to these addresses.
Returns: cost for returning items to us is the responsibility of the purchaser. Insurance is recommended, but not required. The purchaser is responsible for the cost to return items even if the order qualified for free shipping to them.
At the sole discretion of Alex Health Jewelry, a return may be sent back out at no charge, e.g. resize a bracelet.
BEFORE ANY RETURN IS STARTED (or mailed), AUTHORIZATION MUST BE RECEIVED FROM ALEX HEALTH JEWELRY. NO EXCEPTIONS.
It is our intention that this policy is very straight forward and easy to understand.